Masthope Strategic Planning Committee Masthope 2019 Community Survey Highlights
Masthope Strategic Planning Committee
Masthope 2019 Community Survey Highlights
The members of the Masthope Strategic Planning Committee would like to thank all our members who took the time to complete the Masthope 2019 Community Survey. The Strategic Planning Committee recognizes the importance of reaching out to our members and understanding what is working well in the community and even more importantly, what areas need improvement. Your responses have been shared with our Management team as well as our Board of Directors. It is our hope that this feedback will provide our Board, our management team, our staff and committees some additional information to support their effort to make Masthope the best it can be.
Below are some highlights of the Masthope 2019 Community Survey, as well as a comparison to select 2016 and 2010 community survey responses. All data represents the number of responses as it relates to each specific question and not the total number of respondents or total number of Masthope property owners.
The Masthope 2019 Community Survey produced a total of 697 responses.
2019 Responses 2016 Responses 2010 Responses
Number of Improved Properties 668/95.8% 445/96% 502/96i%
Number of Unimproved Properties 29/4.2 % 16/3.5% 21/4%
This is the largest response to any of our community surveys to-date.
Households with no children: 47% 44% 38% (618 responses)
The number of children in the 6-10 years old range was greater than any other range followed by ages 11-14.
Our largest number of adult respondents fall in the 50-59 years old category. ( 620 responses)
Ages 40-49 391 329
Ages 50-59 399 296
Ages 60-69 326 202
The Masthope Marketplace (628 Responses)
We asked: How often do you shop at the Masthope Marketplace?
45% - 0-2 visits per month 46% - 3-8 visits per month 9.5%- 9 visits or more per month
We asked respondents to rate the Marketplace on Variety of Products, Price, Service, Prepared Foods, Deli and Hours of Operation.
Marketplace prices received the most “less than satisfactory” grades. The Marketplace food preparation and customer service were basically tied for receiving the highest scores of the categories listed.
Members told us In order to increase visits we need to look at: Product selection and adding a wider selection of baked goods, deserts and ice-creams, healthier food choice and general household items. Price was another issue. Extending Marketplace hours, especially on the weekends, was also requested.
How often have you eaten at the Summit Restaurant or visited the Summit Bar in the past 12 months?
The Summit Restaurant (611 Responses) The Summit Bar (608 Responses)
18.7% - 0-3 Visits during the past 12 months 35% - 0-3 visits in the past 12 months
30.6% - 4-8 visits during the past 12 months 24% - 4-8 visits in the past 12 months
23.1% - 9-13 visits during the past 12 months 14% -9-13 visits in the past 12 months
27.7% - 14-20 visits during the past 12 months 11% - 14-20 visits in the past 12 months
16% - 21 plus visits in the past 12 months
The Summit Restaurant (approx. 550 responses)
We asked those who visited the Summit Restaurant what they liked about dining at the Summit.
The responses were overall positive. Members rated the friendliness of the staff and service highest of the five categories and menu selections lowest.
The menu additions requested most were Italian dishes, healthier menu choices, fish/seafood and chicken. Also requested multiple times were vegetarian dishes and steak.
When asked if the Summit Restaurant is not your favorite restaurant, what is, the restaurant most often listed was Woodlock. The Ridge came in second place and Cora’s and the Lackawaxen House tied for third place. Reasons given were early-bird specials and the ability to make substitutions without always incurring up-charges.
Where do we need to improve? Menu selection, food quality and customer service. Also cited; the wait time to be seated, the need for additional staff and overall value Menu specials would also be welcome.
The Summit Bar approximately (530 responses)
Members were asked what they liked most about drinking at the Summit Bar. Location was very important to our members. Also getting high ratings is the friendly and welcoming atmosphere, as well as the ability of our bartenders to make the best drinks. Areas which rated lowest were our special events/happy hour/Monday night football and our prices. The other area receiving low ratings was our bar menu.
Masthope Thundercloud Miniature Golf (558 responses)
Of the 558 responses, 361 members and guests or approximately 65% of respondents have played miniature golf. Members view this new amenity as an activity that can be enjoyed by the whole family. High ratings were also given to cleanliness, location and hours of operation.
When asked about their level of interest in an additional 9-holes, approximately 46% rating it important, 16% were in the middle and 34.5.% did not rate this as important to them. Additional seating and tables at the course were requested.
The Addition of an Ice-Skating Rink (551 responses)
The Masthope Strategic Planning Committee introduced the idea of adding an Ice-skating rink with the intention of obtaining a general idea what level of interest, if any, may exist.
63.5% said yes, they would like to see the addition of an ice-skating rink. 24.5 % were neutral 12% said they were not interested.
73% said they would use the rink.
80% said they would be willing to pay $3 (per property) for the purchase of the rink.
79% said they would be willing to pay $1 (per property) for the annual maintenance of the rink.
Personal Profile Information (307 responses)
While this request for personal identification and contact information was optional, 307 survey-takers provided us much of the information requested, including name, address, phone number and e-mail address.